Outsource Ecommerce Customer Service for Shopify Starts @$399/m
Get a trained ecommerce support team without the hiring hassle.
Services
Why Outsource Your Shopify Ecommerce Customer Service to Helplama?
Measure your CSAT
Focus on your core ecommerce business
Outsourcing can help you focus on your core ecommerce business while an agency looks after your customers. From taking orders, issuing gift cards, providing shipping status, replying to social media comments to handling returns & refunds, our dedicated professionals can manage a variety of ecommerce business processes with ease. That’s why businesses choose to outsource ecommerce customer support for efficient and reliable ecommerce customer service.
- End-to-End Ecommerce Order Management
- Social Media & Customer Support
- Returns, Refunds, and More
Strong ecommerce recruitment processes
At Helplama, we have strong recruitment processes and have filtered 100s of candidates for selection every day. So we can provide you with specialized agents as per your ecommerce niche and requirements. This is something that a small ecommerce business might not be able to accomplish as it requires a dedicated recruitment team and a lot of money.
- Specialized Agent Hiring
- Rigorous Recruitment Process
- Niche-Specific Support
24/7 real-time live chat support
Need round-the-clock ecommerce customer support for your Shopify store? You should! 77% of ecommerce customers won’t make a purchase if there’s no live chat. We provide 24/7 live ecommerce customer service to Shopify and dropshipping clients, helping them reduce cart abandonment and improve customer satisfaction.
- 24/7 Live Chat Coverage
- Reduce Cart Abandonment
- Boost Ecommerce Customer Satisfaction
All Customer Service Channels Under One Roof
Want to outsource voice support for your Shopify store? Unlike most third-party customer service providers, Helplama is one of the best ecommerce outsourcing companies based in the US that can serve your ecommerce customers over multiple channels including live chat, email, social media, and voice support.
- Multichannel Customer Service Experts
- US-Based Voice Support
- Shopify Customer Care
Customer service for dropshipping Shopify stores
We manage ecommerce customer support for many of our Shopify dropshipping clients. Our Shopify customer service outsourcing solutions specialize in training agents to handle messages, emails, complaints, refunds, and more.
- Messages & Emails
- Social Media Engagement
- Complaints & Refunds
Dedicated Shopify virtual assistants
From fulfilling orders to replying to social media comments and shipping updates, our virtual assistants manage a variety of ecommerce support tasks, so you can focus on management and growth.
- Order Fulfillment & Gift Cards
- Social Media & Customer Support
- Returns, Refunds & Shipping Updates
Book an Appointment with Helplama
Kickstart your journey by scheduling a call with our onboarding team. We’ll walk you through the entire process and answer any questions you may have about outsourcing ecommerce support.
- Personalized Onboarding Call
- Understand Your Store’s Needs
- No Obligation to Commit
Setup & Go Live with Trained Agents
Once we understand your business, we analyze your past customer interactions and train dedicated agents accordingly—ensuring they match your tone and policies before going live.
- Interaction Analysis & Review
- Customized Agent Training
- Ready-to-Serve Support Team
capabilities
Specialized Ecommerce Customer Support - Built for Your Brand
We absolutely specialize in outsourced customer service ecommerce solutions. Whether you run a dropshipping company or a boutique art store, we’ve got your back. As a specialized shopify ecommerce customer service outsourcing agency, we have years of ecommerce experience that lets us offer the best advice tailored to your support needs.
Specialized Ecommerce Customer Support for Every Stage of Growth
Our agents are trained to handle the unique challenges of dropshipping and boutique e-commerce brands.
We customize support workflows to match your store’s products, policies, and customer journey.
Get insights and recommendations to improve support quality, reduce issues, and boost customer satisfaction.
Impression
Calculate Cost Now!
No more “Who am I talking to?” Our agents are yours long term.
We don’t rotate agents. We dedicate them.
Because loyalty, trust, and great service all start with the same thing: people who stay.
Communicate clearly, confidently, and without time zone headaches.
Engage your audience where they spend the most time, social media is your brand’s frontline
Efficient data management empowers smarter decisions, ensures security, and drives business growth.
We handle diverse support tasks to keep your business running smoothly
LOCAL SUPPORT ACROSS THE GLOBE
Customer support. From Your Country.
Shopify Support
Outsource Ecommerce Customer Service for Shopify Stores
Deliver 5-star support your customers will rave about. Our trained Shopify agents handle order inquiries, returns, product questions, and live chat with precision and empathy, like an in-house team, without the overhead.
Experts in your store. Fluent in Shopify.
More Reasons to Choose Helplama!
E-commerce Support Experts Backed by Years of Experience
Helplama specializes in e-commerce customer service with over a decade of expertise. Whether you’re on Shopify, Amazon, or any other platform, our skilled team is trained to handle everything from product questions to complex payment queries. We ensure your buyers receive top-tier support every time.
Dedicated to Your Brand, Not Dozens
Unlike many agencies that assign agents to multiple businesses, Helplama provides truly dedicated agents. Each support professional is fully immersed in your brand to deliver customer interactions that feel authentic, informed, and consistent.
24/7 Availability to Support Your Global Customers
Today’s e-commerce runs around the clock, and so do we. Helplama offers round-the-clock customer service including weekends and holidays so your shoppers always get timely answers, no matter the time zone.
Fast and Flexible Team Scaling
Your business is growing, and so are your support needs. Helplama makes it easy to scale your support team quickly without sacrificing service quality or performance.
Industry-Leading Security and Compliance
Helplama is a PCI DSS Level 1 Service Provider, so your customer data is always protected. Our infrastructure is built to support businesses that handle sensitive payment and personal data with total confidence.
High-Quality Support Backed by KPIs
We don’t just aim for great service, we measure it. Helplama maintains a 95% customer satisfaction rate and consistently meets key performance indicators to help you build a loyal customer base.
Returns and Refunds Management
Helplama agents are trained to handle returns, exchanges, and refund requests efficiently. We follow your store policies closely to provide a smooth post-purchase experience that builds customer trust and reduces chargebacks.
Marketplace-Specific Expertise
Whether you sell on Amazon, eBay, Etsy, or Walmart, our team understands the unique workflows and policies of each marketplace. This ensures your customers get accurate, platform-specific assistance that protects your seller ratings.
Peak Season Preparedness
From Black Friday to seasonal sales, Helplama helps you scale your support in advance of peak demand. Our team is ready to handle increased volumes without compromising response times or customer satisfaction.
Omnichannel Customer Coverage
We manage customer queries across all key channels, live chat, email, phone, and social media, ensuring no message goes unanswered. Your customers enjoy consistent support wherever they shop or reach out.
OUr Client
You're in good company
You're in good company
Fortune-500 Or Startups. They All Trust Helplama.
What's more…?
Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.
Sam Dean
CEO of PlugYourHoles
FAQs
A: Customer support refers to the assistance provided to customers before, during, and after they purchase or use a product or service. It includes answering questions, resolving issues, and ensuring ecommerce customers have a smooth, satisfying experience.
A: Outsourcing your customer service with Helplama is simple. Just reach out to us at support@helplama.com or use our contact form. We’ll walk you through the process, understand your needs, and help build the right ecommerce support team for your business.
A: Businesses outsource customer service to improve efficiency, scale faster, and deliver great ecommerce support without the burden of hiring and training in-house teams. With Helplama, you get access to trained, experienced ecommerce support agents who are ready to represent your brand from day one.
A: Our pricing starts at $399/month, but the total cost depends on your team size, hours of coverage, support channels (chat, phone, email), and whether you prefer a dedicated or shared ecommerce support team.
Contact us for a customized quote tailored to your needs.
A: Outsourcing customer service lets you focus on growing your ecommerce business while we handle the day-to-day support. With Helplama, you get cost-effective, scalable ecommerce solutions, reduced hiring overhead, 24/7 coverage if needed, and a team trained to deliver top-tier ecommerce customer support from the start.